Responsible Gaming – Stay in Control While You Play

Are You Gambling Responsibly?

Ask yourself:

• Do I gamble for fun, not income?
• Do I stop after reaching my limit?
• Am I only gambling with money I can afford to lose?
• Do I avoid chasing losses?
• Can I take breaks without stress?

If you answer "no" to some — it may be time to set limits or pause your play.

Tools Available to All Users

• ✅ Deposit Limits
  Set daily, weekly, or monthly deposit caps
• ✅ Wager Limits
  Control how much you bet across any game type
• ✅ Loss Limits
  Limit how much you are allowed to lose per time period
• ✅ Session Time Alerts
  Receive reminders after 30/60/90 minutes of play
• ✅ Self-Exclusion
  Suspend access to your account for 24 hours, 7 days, 1 month, or permanently

🛠 Activate via: Account → Responsible Gaming

Bengali Support & Access

• 🇧🇩 বাংলা-language settings available
• 24/7 live chat in বাংলা and English
• Responsible gaming tools accessible in mobile app and browser
• SMS/email confirmation on self-exclusion

Underage Gambling Is Strictly Prohibited (18+ Only)

• Players must be 18 years or older
• Age verification may be requested via KYC (NID/Passport/Driving License)
• Accounts suspected of underage use will be permanently banned

Parents should:

• Use screen locks and biometric access
• Avoid saving payment methods
• Use child-protection apps if minors use the same device

Signs of Problem Gambling

• Hiding gambling from family
• Skipping work or school to play
• Playing longer than planned
• Borrowing money to gamble
• Feeling anxious when not playing

If you recognize these symptoms — take action.

Help and Support Resources

We work with global support partners that offer free, confidential help:

• 🌐 https://www.begambleaware.org
• 🌐 https://www.gamblingtherapy.org
• 🌐 https://www.gamblersanonymous.org

📞 For urgent mental health support in Bangladesh: contact your nearest licensed counseling service.

Bonus & Promotion Responsibility

• Do not deposit only to chase bonuses
• Read all terms & wagering rules
• If you feel you are abusing bonuses, pause play and seek support
• All bonuses include wagering and time limits

How We Protect Players

• 🔐 OTP and biometric login to prevent unauthorized access
• 🛡 One verified account per user
• 🧾 Full betting, bonus and play history
• ❌ No spam messages or bonus pressure
• 📱 Real-time notifications of limits, wins, and risks

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